Frequently Asked Questions
A: We specialise in residential and commercial renovations,
extensions, and small to medium-scale building projects ranging from $20,000 to $500,000. We are also exploring opportunities in small development projects.
A: Quality control is integral to our process. We use high-quality materials, adhere to Australian building standards, and conduct regular site inspections at various stages of construction. Our experienced team oversees every detail.
A: Our team holds relevant certifications in building and
construction management. We are fully licensed in New South Wales, and we’re members of industry associations like Master
Builders NSW, ensuring we’re up-to-date with the latest standards and practices.
A: Absolutely. From design (please see our design consultation
service) through to completion, we handle all aspects including securing necessary permits and ensuring compliance with local building regulations. We coordinate all subcontractors and manage the project timeline.
A: Payment terms are project-specific. Generally, we require a deposit to begin, with further payments at key milestones, and the
final payment upon completion. All terms are laid out in our contract for transparency.
A: Yes, we offer a standard 7-year warranty on all structural works and a 2-year warranty on minor defects.
A: Changes can be accommodated, but they will be assessed for cost and time implications. We maintain open communication throughout the project to ensure any changes are handled efficiently and transparently.
A: We pride ourselves on budgeting accuracy. However, if unforeseen issues arise, we discuss these with you promptly, providing solutions and revised cost estimates before proceeding.
A: Safety is paramount. We have comprehensive safety protocols in place, provide regular safety training for our team, and require all
subcontractors to adhere to our strict safety standards. We conduct daily safety briefings and maintain a clean, organised work site.
A: Our initial consultation is free, allowing us to understand your
project requirements. However, for detailed project proposals, we have a consulting service where fees may apply based on the
project's size and complexity. We will provide details on the proposal fee structure upon enquiry.
A: Start by contacting us for an initial consultation where we'll discuss your vision, requirements, and any preliminary sketches or
plans you might have. From there, we'll guide you through the next steps towards project realisation.
A: We have been operating successfully for 5 years, with 12 years of industry experience.
A: Absolutely, we welcome working with your preferred
professionals. We'll coordinate closely with them to ensure the construction phase goes smoothly.
A: We use advanced project management tools to schedule projects efficiently. In the event of potential delays, we communicate these to you immediately, detailing the cause and the steps we're taking to mitigate or resolve the issue. Our aim is always to keep the project on schedule.
A: While we strive for completion, we understand that circumstances can change. We'll discuss the implications of pausing
or cancelling, including costs incurred up to that point, and work out a fair solution.
A: We aim for transparent communication to prevent disputes.
However, should one arise, we follow a structured process to
resolve the issue, often involving mediation if necessary, to reach a fair outcome. Master Builders offers a dispute mediation service which can be utilized if needed.
A: Through constant communication, regular updates, and a commitment to quality, we ensure our clients are satisfied. We conduct satisfaction surveys post-project and always seek feedback for continuous improvement.
A: We do not finance projects directly, but we can recommend financial institutions or services that specialize in construction loans or home improvement financing. We'll also assist with any necessary documentation.
A: While our primary focus is construction, we have partnerships with interior designers and can facilitate introductions or even manage these aspects if requested.
A: Our office hours are from 8 AM to 4 PM, Monday to Friday.
However, we understand construction schedules can vary, so we're
flexible with site visits and discussions outside these hours upon request.
A: While we focus on medium-sized projects, we do consider smaller jobs if they fit within our schedule and align with our business goals. Contact us to discuss the specifics.
A: We aim to minimize environmental impact through careful planning. This includes dust control, noise reduction strategies,
proper waste management, and, where possible, recycling
construction materials.
A: We leverage our network for competitive pricing on materials and labor, optimize our processes for efficiency, and pass these savings onto our clients without compromising on quality.
A: While our base is on the Central Coast, we can take on projects in nearby regions. However, logistics and travel costs will be factored into our pricing for projects further afield.
A: We invest in ongoing training for our staff, attend industry expos, subscribe to relevant journals, and engage in knowledge sharing within our network of industry peers. Our memberships include Master Builders and the Association of Professional Builders (APB).